How to reinvent franchising with tech and transparency

The story of Dodo Pizza — a digital-first pizza delivery franchise
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Multilingual tech support

28 June 2018

Fyodor Ovchinnikov

Dodo Pizza CEO

Fyodor Ovchinnikov

Dear friends, our pizzerias outside Russia already bring us around 15% of all Dodo Pizza sales. Our internal IT system, Dodo IS, was made multilingual a few years ago. And now one of our main challenges is how to set up effective tech support for Dodo IS users in 10 countries where our brand is present: Russia, Kazakhstan, Romania, Lithuania, Estonia, Kyrgyzstan, Uzbekistan, China, the UK, and the US.

At the end of 2017, we introduced our first line of support, but it’s not enough. We need to do more and learn how to develop it properly. We’d like to study how other companies from different markets deal with the same tasks in multilingual tech support for their users living in different time zones. Of course, we’d be happy to share the experience and knowledge we’ve gathered in this field so far.

If you have any such experience or can recommend a friend, we’d be happy to talk. Leave a comment here or drop a message directly to Dodo Pizza CTO Alexander Andronov at  a.andronov@dodopizza.com.

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