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21 May 2018

“It will be a goldmine”

How Yuri Kostin turned things around at a failing Dodo Pizza shop

“It will be a goldmine”
Maxim Kotin

Maxim Kotin

Dodo Pizza storyteller

Twice he almost cried because of Dodo Pizza. First, after reading a book about the company’s founder, Fyodor Ovchinnikov. Second, when washing the dishes at Dodo Pizza in Pargolovo in the suburbs of St. Petersburg. Yuri Kostin didn’t consider himself a softy. He used to work at a market. He handed out leaflets in the streets and helped with the family business. He grew up in Syktyvkar, Russia, earned a scholarship in Sweden, and studied and worked in Finland. He now was a father of three kids. An arduous toil couldn’t scare him off. Otherwise, he wouldn’t have come to work in the kitchen. But everything he saw in this kitchen simply appalled him and seemed unthinkable for a place with an orange bird on its logo and two short words: Dodo Pizza.

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21 March 2018

A pretty scary backlog: the dark side of managing a large-scale IT project

Something is wrong at Dodo Pizza

A pretty scary backlog: the dark side of managing a large-scale IT project
Maxim Kotin

Maxim Kotin

Dodo Pizza storyteller

We set a challenging goal for ourselves to create the world’s most advanced IT system for a retail business. We put together an IT team of sixty developers and analytics and gave them the freedom to follow any unorthodox development practices they deemed helpful. They all worked like crazy and built an impressive large-scale IT product that now makes it possible to manage a chain of more than 300 pizza shops and process tens of thousands of orders every day. Yet the people inside and around the company have become, to put it mildly, pretty frustrated with their work.

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09 March 2018

3,100 inspections a month: how we go about quality control at Dodo Pizza

Maxim Kotin

Maxim Kotin

Dodo Pizza storyteller

A guest in Astrakhan found a piece of a finger nail in his pizza. In Smolensk, a driver was drunk while making a delivery. In Naberezhnye Chelny, a customer had to wait for his order for... eight hours. I wish all that happened in places that didn’t provide their services under the name of Dodo Pizza. But they did. No point in hiding it. Every person who tried to build a large-scale business knows that blunders are inevitable. When your organization performs thousands of operations a day, people sometimes mess up. Things happen. The real problem appears when things happen, but you don't have a freaking clue about it.

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How big a business
is Dodo Pizza

More data on Dodo Dashboard

Locations in 0 countries

0 stores in

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Total sales

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