A pretty scary backlog: the dark side of managing a large-scale IT project

Something is wrong at Dodo Pizza.

We set a challenging goal for ourselves to create the world’s most advanced IT system for a retail business.

We put together an IT team of sixty developers and analytics and gave them the freedom to follow any unorthodox development practices they deemed helpful.

They all worked like crazy and built an impressive large-scale IT product that now makes it possible to manage a chain of more than 300 pizza shops and process tens of thousands of orders every day.

Yet the people inside and around the company have become, to put it mildly, pretty frustrated with their work.

Read more “A pretty scary backlog: the dark side of managing a large-scale IT project”

21.03.2018

3,100 inspections a month: how we go about quality control at Dodo Pizza

A guest in Astrakhan found a piece of a finger nail in his pizza.

In Smolensk, a driver was drunk while making a delivery.

In Naberezhnye Chelny, a customer had to wait for his order for… eight hours.

I wish all that happened in places that didn’t provide their services under the name of Dodo Pizza. But they did. No point in hiding it.

Every person who tried to build a large-scale business knows that blunders are inevitable. When your organization performs thousands of operations a day, people sometimes mess up. Things happen.

The real problem appears when things happen, but you don’t have a freaking clue about it.

Read more “3,100 inspections a month: how we go about quality control at Dodo Pizza”

09.03.2018

Time to grow up: Dodo Pizza’s goals for 2018

We’ve just opened our 300th pizza shop. Ta-da! To be honest, none of us can fully process this number. But we should—if we mean to stay in business.

Fast growth cannot be sustainable if you don’t evolve at an even faster pace and adapt to new challenges that present themselves when you get to the next level.

Our team has reached a landmark, and we have a feeling that the company now needs to revamp its strategy and rethink its principles.

Here is a recap of what we’re going to do differently in 2018.

Read more “Time to grow up: Dodo Pizza’s goals for 2018”

14.02.2018

Why people fail: 5 habits of highly ineffective entrepreneurs (and the rest of us)

These five habits I list off below distinguish people who fail. I’ve discovered these traits after watching dozens of our partners. 

We at Dodo Pizza provide all our franchisees with an equal amount of support. They all undergo the same training. Everyone gets identical instruments for their business (management system, marketing guidelines, IT solutions). 

Not everybody gets identical results. 

You might think of a franchising business as a social experiment that can help you determine which strategies to avoid if you want to succeed. 

Because those who don’t have a lot in common.

Read more “Why people fail: 5 habits of highly ineffective entrepreneurs (and the rest of us)”

25.01.2018