“I’m not the only one who deals with such a mess.” Doesn’t this revelation help? Sometimes, when managing a restaurant, we need just that—to know that we’re not alone. Sometimes, we seek guidance or inspiration. All that can be found online nowadays. Coming across useful pro resources, though, may be tricky in the abundance of websites made for those who simply love to eat. So in this post, we’d like to share a few of the best restaurant management blogs we find practical and inspiring—the ones we actually read despite being swamped in our daily routine.
The task of measuring employee engagement and satisfaction can sound like a total snooze—especially for those entrepreneurs who work shoulder to shoulder with their team and think they know what’s on everyone’s mind. Isn’t formally surveying your employees too much of a fuss for a small business, like a pizza shop or a burger joint? Actually, it’s not.
Recently, we talked about how important it is to make your restaurant less dependent on you as its owner so you can carve out some time to grow your business. And you can’t achieve anything here without a reliable general manager who will take care of your joint’s day-to-day operations. The question is: how do you find an employee with really good restaurant management skills?
In this photo, you see not a homeless person, but a restaurant manager. It’s me a year ago, trying to get some rest before a new day kicks in.
For the last 12 months, Dodo Pizza Oxford’s average employee turnover rate was 75.3%. This is lower than the rates typical in the quick service industry, where exceeding 100% is considered critical but not unusual. We achieved these results not by chance, but through deliberate practice. In this post, I want to share a few things we do to secure employee retention at Dodo Pizza and make people stick with us.