Menu development: Why Dodo Pizza is going beyond pizza

We started in 2016 with a radical idea of selling only seven pizzas. It worked much better than even our friends predicted. And we’ve been quite reserved in our menu development, having introduced only two new pizzas since our grand opening. But now the Dodo team’s going rogue, adding salads and milkshakes to the table in our second shop in Southaven. In this post, I want to explain the logic behind our revamped menu strategy and also open a conversation about how new dishes should be invented, tested, and launched by a restaurant team.

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20.08.2017

Measuring employee engagement: what we learned when we asked our team what they think of us

The task of measuring employee engagement and satisfaction can sound like a total snooze—especially for those entrepreneurs who work shoulder to shoulder with their team and think they know what’s on everyone’s mind. Isn’t formally surveying your employees too much of a fuss for a small business, like a pizza shop or a burger joint? Actually, it’s not.

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09.08.2017

Restaurant manager key skills: how to spot the right person for the job

Recently, we talked about how important it is to make your restaurant less dependent on you as its owner so you can carve out some time to grow your business. And you can’t achieve anything here without a reliable general manager who will take care of your joint’s day-to-day operations. The question is: how do you find one with the right set of skills?

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28.07.2017

Guess what happened when we offered a 100% money-back guarantee to all unhappy customers

This April, we promised to return money paid for any order that left our customers unsatisfied. Late delivery? Missing drink? Cold pizza? Just a pizza you didn’t like? Doesn’t matter. We encouraged our unhappy customers to call or leave a message on Facebook, tell us what the issue was, and get all their money back.

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28.06.2017